Help

Browsers and technology

Here you will find questions about surfing the World Wide Web.

1. What is a browser?

   A browser acts like a type of signpost and is a navigation aid to Internet users searching for specific information, thanks to the graphic design of the screen surface. The most popular browsers are Microsoft Internet Explorer and Mozilla Firefox.

2. Do I need a particular browser version to access the home page of Deutschen Bank Österreich AG?

   Our website is optimized for the following browsers:

   • Internet Explorer from version 6.0
   • Mozilla Firefox from version 2.0
   • Opera from version 9
   Important Notice:

   Please note that in order to attain optimal display and perfect functioning of this Web site, the following browser functions must be enabled:

   • Java Script
   • Style Sheets
   • Medium security level (MS IE)
   • Reproduce animations (MS IE under Internet Options/Advanced/Multimedia)
   • Reproduce sound (MS IE under Internet Options/Advanced/Multimedia)
   • Scripting (MS IE under Internet Options/Security/Custom level)
   Peculiarities

   The various Internet browsers available operate differently depending on the particular version and manufacturer. Generally, it is advisable to use the latest versions to ensure that the Web sites accessed can be displayed.

3. What is the provider?

   It is the service-provider that enables Internet access.
   Many people use the services of providers such as AOL, WEB and Cityweb.

4. What is meant by a hyperlink?

   A hyperlink is a highlighted text or image on a Web site, which, when clicked upon, calls up another document. It is also frequently called a "link".

5. What are PDF files?

   Using this format, users can download and save documents, preferably text documents. The document's original form is maintained during transfer, e.g. via the Internet.

6. How can I download a PDF file?

   PC
   Click the right mouse button (Windows only) and choose "Save Link As..." if you are using Netscape or "Save Target As..." in the context menu of Internet Explorer. The entire file will then be saved on your hard drive. You can then view the file with Acrobat Reader.

   Mac
   Click on the link using the mouse while simultaneously holding down the CTRL button, and, if using Netscape, select: "Save Link As..." or in Internet Explorer: "Save Target As...". The entire file will then be saved on your hard drive. You can then view the file with Acrobat Reader.

   

   If you have not previously installed Acrobat Reader, you can install it on your PC now by using the button in the margin.

Website accessibility

People with disabilities are very frequent users of the Internet. However, their disability often means they are continually confronted with barriers regarding technical accessibility and navigation.

For this reason, the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) established accessibility guidelines as early as 1999, which make it easier for disabled people to access the Internet and the information it offers. These guidelines became part of the German government’s 2002 act on barrier-free information technology (BITV). The act is designed to ensure that new and modified public information is offered in accordance with the law on the equality of disabled people.

To make unlimited access to all information possible, barrier-free websites have to fulfil a set of content, design and technical requirements stipulated by the BITV. These are divided into two priority levels. Deutsche Bank Österreich AG’s Internet presence is barrier-free in its main features due to the following characteristics:

• Content and layout are completely separate from each other
• The accessibility of the content can be guaranteed without style sheets and without JavaScript, in pure text browsers or through screen readers
• Colour and contrasts have been optimised
• There is a free choice of font size
• The content can be controlled using the keyboard
• There is extra information available to clearly identify links (so-called link titles)
• Use of W3C technology with a valid code

Data protection

Will the personal data that I communicate to the bank be handled confidentially?
Deutsche Bank Österreich AG gathers, stores and processes your personal data in accordance with the relevant legal requirements. Deutsche Bank Österreich AG does not pass on personal information to third parties or does so only with the approval of the person affected.

If you register for a service and are required to disclose personal data, you can rest assured that we will only use this data insofar as is required to perform the service in question.

Should you have any questions relating to the handling of your data or transfer security, please e-mail pwm.austria@db.com.

Austrian banking secrecy regulations

How stringent are Austrian banking secrecy regulations really, and what do they cover?
Alongside Switzerland, Luxembourg and Liechtenstein, Austria’s banking secrecy regulations rate among the world’s most stringent, and the country’s entry to the EU did nothing to change that. The lofty significance attached to Austrian banking secrecy is most clearly reflected in its constitutional status, meaning that the National Assembly can only make changes to the banking secrecy regulations if a two-thirds majority is secured.

The obligation to observe confidentiality is set out in section 38 of the Austrian Banking Act (Bankwesengesetz), a constitutional law, as follows:
“Credit institutions, their shareholders, board members, employees, and any other individuals acting on behalf of credit institutions are prohibited from disclosing or exploiting any confidential information entrusted or made available to them solely as a result of their business relationships with clients. This obligation applies for an unlimited period of time.”

With regard to risks for products that are subject to the Austrian Capital Market Act (Kapitalmarktgesetz – KMG), please also refer to the KMG prospectus available at any time from Deutsche Bank Österreich AG, and for investment funds, to their simplified or complete prospectus.

Topics, content and services

1. How do I know what area I am currently in?

   The terms highlighted in blue in the navigation window refer to the chosen subject area!

2. Is there an overview enabling me to choose specifically from particular topics?

   Yes, if you click on Directory, a topic overview opens. You can also reach the sitemap by clicking on the standard navigation (top right).

3. Where can I find further company information on Deutsche Bank AG?

   For more information on the Group, visit www.db.com

4. Can I become an online customer?

   This service is unfortunately not available. Moreover, at our Bank the focus is on personal client contact!